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cover story: Breakdown Cover Reviews |
January 21st, 2007 at 1:10 pm
yes i agree
January 21st, 2007 at 3:56 pm
I once heard a knocking and pulled in at the neaest petrol station. I decided to call Green Flag as I had memberships with then for a few years.
Seconds after I made the call, i could hear another mobile phone ring, next to the garage. A big Green Flag Truck, turned around the coner and pulled next to me, it couldn’t have been more than 24ft away, just hiiden by the wall. The quickest call ever.
I doubt that will happen again soon.
October 22nd, 2007 at 3:30 pm
I’ve just tried to cancel my green flag cover after being with them for ten months. I’ve just bought a new car and with it I had a year free of breakdown cover so I wanted to cancel the green flag as I didn’t see the point in paying for a service I didn’t need.
Oh dear!! I checked through the credit agreement as I pay monthly and there was nothing to say I would be charged for canceling the policy. When I got through to someone I was told it was a 25% fee to cancel which works out around £25 I disputed this cost with the customer service lady and the team leader as there is no mention of this in the credit agreement to be told that I was told this when I purchased the policy. As far as I am aware I was not told this and as there is nothing in the credit agreement this probably isn’t legally binding.
Anyway while on hold for about the third time I worked out that I only had two more payments which works out at about £16 in total so they expected me to pay more than the original price! What makes things even worse is that I would have gone straight back to them after the twelve months and I said this more times than I can remember and I was also told they could suspend my account and make it live when I wanted to do so then they changed their minds and said that couldn’t happen.
When I asked for the Managing Director’s details I was told that she didn’t know who it was but to contact David Dickinson, not sure I really wanted to buy antiques! I think she meant David Dickins who is the Customer Service Director. All in all a complete shambles, I dread to think what would of happened if I had of called them out which luckily I never have had to!