Oh dear!! I checked through the credit agreement as I pay monthly and there was nothing to say I would be charged for canceling the policy. When I got through to someone I was told it was a 25% fee to cancel which works out around £25 I disputed this cost with the customer service lady and the team leader as there is no mention of this in the credit agreement to be told that I was told this when I purchased the policy. As far as I am aware I was not told this and as there is nothing in the credit agreement this probably isn’t legally binding.

Anyway while on hold for about the third time I worked out that I only had two more payments which works out at about £16 in total so they expected me to pay more than the original price! What makes things even worse is that I would have gone straight back to them after the twelve months and I said this more times than I can remember and I was also told they could suspend my account and make it live when I wanted to do so then they changed their minds and said that couldn’t happen.

When I asked for the Managing Director’s details I was told that she didn’t know who it was but to contact David Dickinson, not sure I really wanted to buy antiques! I think she meant David Dickins who is the Customer Service Director. All in all a complete shambles, I dread to think what would of happened if I had of called them out which luckily I never have had to!

Seconds after I made the call, i could hear another mobile phone ring, next to the garage. A big Green Flag Truck, turned around the coner and pulled next to me, it couldn’t have been more than 24ft away, just hiiden by the wall. The quickest call ever.
I doubt that will happen again soon.